We live in a remarkable age in which much of the information we’re looking for is readily available with a simple browser search. Unfortunately, when it comes to HVAC services, you need to know more than just who’s out there in the business. You need far more detailed information because the company you select is going to come into your home, and they’re assuming responsibility for your safety and comfort. For something that important, you want the assurance of getting the best there is.
With that in mind, here are some questions you should ask your HVAC service technician BEFORE work is done on you system.
What Kind of Experience Do You Have?
You need to ask your technicians about their experience in the art and science of repairing HVAC systems. Experience and training allows technicians to specialize in different tasks. Your technician should be able to focus on every component of the HVAC system, and that includes the main system, the vents, the ductwork, electrical wiring, clogs, and much more.
Are the Technicians Licensed?
Always choose a company that only employs licensed and qualified technicians to provide customers the best HVAC maintenance and repair services available at the most affordable prices. They will give your needs, requirements, and budget the appropriate consideration when they recommend a course of action. They’ll also be able to implement the solution effectively.
Does The Company Offer Emergency Services?
Problems with HVAC systems aren’t limited to regular business hours. The company you choose must have high-quality emergency HVAC installation, repair, and replacement services. It should be available whenever you need help no matter when that may be. A company that has been in business in the same community for many years has managed to do so by providing help on your schedule, not theirs. Companies like that believe in building strong relationships with their customers, and they will continue to take care of you far into the future.
What Kind of Services are Offered?
The company you select should offer all the services you might possibly need. That way you don’t end up calling for help it can’t provide. It should provide repair services, but it should also provide preventive services and share advice and tips for keeping your system in good working order between visits. Ask about the services the company provides. Do they check shut-off valves? Do they check hot water radiators? Do they clean heating registers, vents, and ducts? Your HVAC system is a complex system, and it requires a company capable of meeting the challenges of keeping it working for you. You also deserve a company concerned with your best interests.
Do You Run Background Checks on Technicians?
When you invite someone into your home, you have to know that person is a trustworthy individual. Before you schedule any sort of appointment with a company, ask if background checks are completed on their technicians and other representatives. Do they perform regular and unscheduled drug tests? Do they pay attention to the reviews customers give on the people they send to your home. Check its references and the comments of former customers. You need to be comfortable in the knowledge that the company you call cares about you enough to go the extra mile in ensuring your family’s safety.